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My account's information has been erased how can I retrieve it?

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Nicolas D. #24898
Nicolas D. #24898 Messages 1 ✭✭
dans Mon compte Fizz
I can't call or recieve calls.
I can't use my mobile data.
I lost all of my account information.

Réponses

  • Mike
    Mike Messages 20,761 ✭✭
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    You must contact the support to check with them.
    Are you sure to use the right email?

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Sylvieb
    Sylvieb Messages 1,629 ✭✭
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    Hello,
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    picto fb twitter
    Leave us a message.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
  • Sylvieb
    Sylvieb Messages 1,629 ✭✭
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    Hope your problem is resolved. Can you please choose your best answer to close this post.
    Have a good day.
  • MichelP
    MichelP Messages 8,733 ✭✭
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    Nicolas,
    Sorry,
    You need to contact the Fizz customer service by chat.
    This service is available from 8h00 to 21h00 each day.
    To chat with Fizz team:
    First, connect you to your Fizz account.
    Then, search a FAQ
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • SuperFizzeur
    SuperFizzeur Messages 3,777 ✭✭
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    Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Sylvieb
    Sylvieb Messages 1,629 ✭✭
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    J’espère que votre problème est réglé. Pouvez-vous s.v.p. choisissez votre meilleure réponse.
    Bonne fin soirée.
  • Anne-laure F.
    Anne-laure F. Messages 584 ✭✭
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    Hello Nicolas !
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    ----
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Sylvieb
    Sylvieb Messages 1,629 ✭✭
    Options
    Hope your problem is resolved. Can you please choose your best answer to close this post.
    Have a good day.

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