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Sporadic connection to Internet since yesterday. Who do I contact ?

Ludovic M. #34992
Ludovic M. #34992 Messages 1 ✭✭
dans Internet
Sporadic connection to Internet since yesterday. I am working from home today.
I have rebooted the modern many times. Internet access is on for one hour and stops.
Who do I contact ?

Meilleure réponse

  • Mike
    Mike Messages 20,715 ✭✭
    Réponse ✓
    Hi

    Sorry to ear about your problem.

    Please unplug your modem for 2 minutes, after the reconnection wait another 2 minutes, then test your connection with a device connected directly to the modem by ethernet, if you can. Does the problem happening with WIFI only or even when your device is connected by ethernet cable?

    If the problem happens with wifi only, you can check here for more info:
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    If you also have the problem with a wired connection, please check here:
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
    You can contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open any one of the help links above.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

Réponses

  • MichelP
    MichelP Messages 8,733 ✭✭
    Ludovic,
    Have you tried to reset your modem?
    Press in with a needle for about 35,40 seconds the reset button back in the center of the modem and released it after.
    Wait 3,4 minutes to see the lights of the modem coming back.
    If your computer is connected directly to the modem, you'll see on the screen: Easy connect.
    Types twice the factory password back of the modem.
    Your internet connexion is supposed to be 100% functionnal.
    Reconnect all of your devices to your wi-fi network with the same password.
    If this process doent work,
    Please, contact the Fizz customer service by chat.
    First, log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Click on the green chat bubble when you see it fown to the right of the page.
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