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I made a payment but they took the amount and still frozen?

see attached

Simon
Simon

Simon

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Lorraine
Lorraine

Lorraine

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I believe what Patricia means is that you can use https://community.fizz.ca/ for English questions.

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Lieux
Lieux

Lieux

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Simon we are customers like you here no need to show your invoice...
It can take 2 hours to work again...wait and if nothing is working after that check with Fizz Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

DLB
DLB

DLB

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You have to contact customer support directly by chat for your request.