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Since 2 days and the beginning of the heat wave, the wifi connexion either is very slow or simply shuts down. Both lights (2.4 and 5 GHz) are on but there’s no connexion therefore we have to use or mobile data to seek for help.. I tried rebooting many times but it actually gets worse. This happened in the past during the fall right after a rain storm. There seems to be a problem after every weather storm or event... I’m really starting to consider going for a more expansive but more reliable company. This is my last shot trying to solve this.
The problem it seems to be a coaxial cable signal.
Do you have one or both arrow shaped light flashing? This means that you have a problem with the coaxial cable signal.
Contact the support to let them check your signal
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
3- The green chat bubble should appear after a few seconds in the bottom right corner.
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