Question en attente de réponse

How can I contact the person who is coming to install my internet?

How can I contact the person who is coming to install my internet?

Shania
Shania

Shania

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Anne-laure
Anne-laure

Anne-laure

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4
5000 / 5000
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Hello Shania,
I suggest you contact Fizz directly, or leave a not at the door.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Hi Shania.Thanks for your fantastic question.
You can contact a fizz rep, he will add notes to your folder, the technician will see it in notes on his work cellphone (technician use phones to see client installation details, and signal).

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

MichelP
MichelP

MichelP

User level
Niveau
4
5000 / 5000
points

Shania,
Normally, you cannot.
It happens that the technician doesnt call before his arrival for the installation.
Leave a note in the front of your door.

Or try to contact the Fizz customer service by chat from 8h00 to 21h00.

Has your problem been resolved?
Thanks to chosen french community to ask your question. But next time, if you want more helps from community, choose the English version.
Regards