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Payement method declined, It is the same Visa card I Purchased my SIM card with

The same thing happened the first time I tried both my debit and credit card until it worked with my debit card. Now I have been trying since yesterday to activate my SIM card and pay but every time it declines.

Najwa
Najwa

Najwa

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0
11 / 100
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Anne-laure
Anne-laure

Anne-laure

User level
Niveau
4
5000 / 5000
points

Hello Najwa,
Lately, many clients seem to have the problem, so I think there is a technical issue.
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Have a great day ! :)

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Najwa
Najwa

Najwa

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Niveau
0
11 / 100
points

Now My activation code stopped working, since I tried so many times now it says it is not valid

Sylvieb
Sylvieb

Sylvieb

User level
Niveau
4
5000 / 5000
points

according to your problem you should contact fizz by chat because we are users like you. Good day

Laurent
Laurent

Laurent

User level
Niveau
3
3493 / 5000
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Helllo Najwa,

If the code is blocked, now only solution is to contact Fizz by chat.

Najwa,
Sorry,
We are Fizz users like you.
For this kind of problem, you should contact the Fizz Customer service by chat.
Chat is available from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Then,search a FAQ
Wait a few seconds until you see the green chat bubble appears down to the right to the page.
When, you see it, click on it.
Your chat session with Fizz begins.