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Payement method declined, It is the same Visa card I Purchased my SIM card with

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Najwa A. #25004
Najwa A. #25004 Messages 2 ✭✭
dans Mon compte Fizz
The same thing happened the first time I tried both my debit and credit card until it worked with my debit card. Now I have been trying since yesterday to activate my SIM card and pay but every time it declines.

Meilleure réponse

  • Anne-laure F.
    Anne-laure F. Messages 584 ✭✭
    Réponse ✓
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    Hello Najwa,
    Lately, many clients seem to have the problem, so I think there is a technical issue.
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Réponses

  • Najwa A. #25004
    Najwa A. #25004 Messages 2 ✭✭
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    Now My activation code stopped working, since I tried so many times now it says it is not valid
  • Sylvieb
    Sylvieb Messages 1,629 ✭✭
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    according to your problem you should contact fizz by chat because we are users like you. Good day
  • Laurent R. #18904
    Laurent R. #18904 Messages 350 ✭✭
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    Helllo Najwa,

    If the code is blocked, now only solution is to contact Fizz by chat.
  • MichelP
    MichelP Messages 8,733 ✭✭
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    Najwa,
    Sorry,
    We are Fizz users like you.
    For this kind of problem, you should contact the Fizz Customer service by chat.
    Chat is available from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Then,search a FAQ
    Wait a few seconds until you see the green chat bubble appears down to the right to the page.
    When, you see it, click on it.
    Your chat session with Fizz begins.
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