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Is home internet down Longueuil ?

Is home internet down Longueuil ?

Chu
Chu

Chu

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Fizzy
Fizzy

Fizzy

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Hi Chu,

It's working fine in Longueuil for me.

Try restarting your modem. Are the lights on your modem working well?

Here are additional help tips from Fizz:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...
https://fizz.ca/en/faq/i-connected-my-device-using-networ...

If the problem persists, you can contact Fizz support by chat, they are available from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open one of the help links above.
3- The green chat bubble should appear after a few seconds in the bottom right corner.

BTW you posted your question in the French forum.
You can find English forum here: https://community.fizz.ca/

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Mike
Mike

Mike

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You should contact Fizz to see with them, but it is possible :( with the weather conditions of last night

Laurie
Laurie

Laurie

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Cela ne marche pas pour nous non plus.

Ne0
Ne0

Ne0

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probably an outage due to the bad weather from yesterday? Please contact the fizz support to see what's going on.

Hello Chu !
Because of the storm yesterday, there are some technical problem right now.
I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Have a great day ! :)

Fizzy
Fizzy

Fizzy

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Chu,

I hope the outage was temporary and service has been fully restored.

Please feel free to select a solution to close this question.

Good weekend to you!