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My wifi says "low connectivity" and my cabled internet is extremely slow since May 19, any info??

Even after restarting my modem twice the problem still persists and the speed test in the wifi app doesn't work either.

Samuel
Samuel

Samuel

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Mike
Mike

Mike

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You must contact the support in order to have your line checked

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1. Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2. Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
3. The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

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Mathieu
Mathieu

Mathieu

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Hi,
It's could be the signal! Fizz is a Videotron company.
It's could be a problem in street cables, in Videotron cable building, your wires in your building, your modem, or your device!

You need to ask the customer support in your account dashboard by clicking the bubble!

Thanks, have a great day!

Mike
Mike

Mike

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@Leonard_G Le test de App de Fizz est fait sur le modem, donc le wifi ne doit pas influencer la vitesse