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Can i get a refund from my wallet?
Options
Bartelemus
Messages 1 ✭✭
dans Mobilité
I tried to top up my account and it seem i cant use my wallet to pay my bill
22
Meilleure réponse
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Yes
The funds you put in your Wallet can be refunded to you. You must make your request during our business hours using the chat bubble located in the lower right-hand corner of this page.
https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it
Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.5
Réponses
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As explained by Mike, just contact Fizz support during working hours.5
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if you have not use it yes4
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Contact fizz support on messenger or on the website3
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I also didn't know, it's good to know.2
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