Cette question a été résolue

Can i get a refund from my wallet?

I tried to top up my account and it seem i cant use my wallet to pay my bill

Bartelemus
Bartelemus

Bartelemus

User level
Niveau
0
1 / 100
point

Yes
The funds you put in your Wallet can be refunded to you. You must make your request during our business hours using the chat bubble located in the lower right-hand corner of this page.

https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it

Try with this instructions, I tried now and I was able to have the chat bubble.
.

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Cette réponse vous a-t-elle aidé ?

Non (0)

Oui (0)

0% des internautes ont trouvé cette réponse utile

Autres réponses

Khadija
Khadija

Khadija

User level
Niveau
4
5000 / 5000
points

if you have not use it yes

Mireille
Mireille

Mireille

User level
Niveau
3
3511 / 5000
points

Contact fizz support on messenger or on the website