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I didn't receive ma sim card again is it normal?

I didn't receive my sim card the first time I ordered it. So I contacted the support system and they asked me to order again and contact them as soon as I get the new one for a refund. So I ordered the new SIM card, and still did not get it. What should I do?

Yasmine
Yasmine

Yasmine

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Probably the card was stolen, you must contact again the support.

I will suggest sending it to a family member living in a house, at last I did that to avoid this situation and the card was left on the door.

 

If you need a referral code this is mine K61CD, with this code you will receive 25$ to be applied to your 3rd payment.

It is important to add the referral code must be used during the creation of your plan when the taxes are shown

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William
William

William

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If you live in a building in Montreal - delivery company sticks the envelope with the sim to front door of the building because they don't have access inside like Canada Post. So you have to check there as soon as you receive a notification that your sim has been delivered. Otherwise it might be stolen.

What is the difference between my home address, billing address and shipping address?
AVEZ VOUS vérifié l'adresse ? avez vous fais attention entre adresse de facture et de livraison ?

https://fizz.ca/fr/faq/la-difference-entre-les-adresses-d...
https://fizz.ca/en/faq/what-is-the-difference-between-my-...

I ordered a SIM card. How long will it take to arrive? Avez vous vérifié l’état de livraison ?

https://fizz.ca/fr/faq/jai-commande-une-carte-sim-quand-v...
https://fizz.ca/en/faq/i-ordered-sim-card-how-long-will-i...

I ordered a SIM card but haven’t received it. What do I do?
et finalement avez vous suivi le mode opératoire suivant en cas de non reception de la carte sim

https://fizz.ca/fr/faq/que-faire-si-je-ne-recois-pas-la-c...
https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-rece...