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How do I contact fizz costumer service? Ordered a SIM card that didn't arrive and was charged for it...

The process is telling me to contact them to reorder another SIM and get refunded for the charge but if there is no possible way to get in touch with FIZZ I am not charging again my credit card for nothing... It starts looking awfully like a FRAUD. Hope I could be presented to a solution of this problem.



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Check the status of sim delivery -

If it says that your sim was delivered, you should order another sim, then contact support to get a refund for the lost sim.
If you live in a building in Montreal - take notice that your sim envelope will be sticked to the building entrance door since the delivery company doesn't have access to enter the building unlike Canada Post. So you should go get your sim as soon as you receive a delivery notification.
If you don't have a referral code to receive 25$ discount on your second monthly bill, you can use mine - W6TSV. You should put it at the end of sim activation process in a box above the monthly payment.

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Here how to do so


  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.