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How do I contact fizz costumer service? Ordered a SIM card that didn't arrive and was charged for it

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Humberto E.
Humberto E. Messages 1 ✭✭
dans Mobilité
The process is telling me to contact them to reorder another SIM and get refunded for the charge but if there is no possible way to get in touch with FIZZ I am not charging again my credit card for nothing... It starts looking awfully like a FRAUD. Hope I could be presented to a solution of this problem.

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  • Yelena
    Yelena Messages 1,861 ✭✭
    Réponse ✓
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    Check the status of sim delivery -
    https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
    If it says that your sim was delivered, you should order another sim, then contact support to get a refund for the lost sim.
    If you live in a building in Montreal - take notice that your sim envelope will be sticked to the building entrance door since the delivery company doesn't have access to enter the building unlike Canada Post. So you should go get your sim as soon as you receive a delivery notification.
    If you don't have a referral code to receive 25$ discount on your second monthly bill, you can use mine - W6TSV. You should put it at the end of sim activation process in a box above the monthly payment.

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  • Fizilda
    Fizilda Messages 2,268 ✭✭
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    Bonjour Humberto, il existe un forum unilingue anglais, celui-ci doit être unilingue français.
Cette discussion a été fermée.

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