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#39118 - Technical issue-My Account-Payment issue-Other payment issue.

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Papa K.
Papa K. Messages 2 ✭✭
dans Mon compte Fizz
#39118 - Technical issue-My Account-Payment issue-Other payment issue. How can update my payment card it is about to expired i already add the new one.I been trying for a month now it is not working need help and reopen the case as it not working. Bad customer services?

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  • Mike
    Mike Messages 20,747 ✭✭
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    This is the french community

     

    However, contact the support since we are only users, therefore, we cannot help you on this situations.

     

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile ? Contact Form (the subject are limited) and fill out the form and someone will email you back.

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  • Fling
    Fling Messages 8,745 ✭✭
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    This is how to add a new card and make it active
    First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.
    Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card. Afterwards you can go to your profile and delete the old card.
  • Fizzy
    Fizzy Messages 10,920 ✭✭
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    Did any information related to your credit card change?

    Did you recently change address?

     

    Make sure that both your name and address on your Fizz account match exactly the info that your credit card company has.

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