I was charged twice this month, how do I get a refund?
Meilleure réponse
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Hello François,
A refund for the double charge was applied on September 9th, you will be able to visualize it through your history of transaction online. If you did not receive it or if you have any other concerns, please contact us via char or via Facebook Messenger : https://fizz.ca/fr/nous-contacter.
We apologise for the inconvenience caused by this situation.
Good day.
Ionut2
Réponses
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The refund may take a few more days to process before it shows up on your credit card.
If there is a problem, you can contact Fizz support for help.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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This is a community forum we are customers just like you. It seems to be billing glitch. You must contact Fizz customer support in order to be refund.
It seems to be a common problem
CHAT
Go to a Solutions Hub page, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile ? Contact Form (the subject are limited) and fill out the form and someone will email you back.
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Others have reported a similar issue. Some customers have also received an email regarding the mistake saying their refund will be processed automatically shortly.
If you did not receive such an email, you should contact Fizz support regarding refund.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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You're not the only one, this is a problem with Fizz.
Check you email, if Fizz sent you an email regarding this issue, you have nothing to do otherwise, contact Customer Service at the link at the previous answers. Customer Service will ask you for a snapshot of the credit card or bank statement for the double charges.
Be patient, it takes a good week to get your reimbursement
To see if you got your credit, you can verify in your online fizz's account under
- My plan
- Transaction history
Remember, it takes few days to see the refund5 -
Thats a known issue. You have to contact fizz directly
https://fizz.ca/fr/nous-contacter3 -
Dans le but d'aider la communauté Fizz à évoluer grâce à votre question, n'oubliez pas d'identifier la meilleure réponse qui vous aura été donnée par les membres de cette foire aux discussions en utilisant le bouton Est-ce la meilleure réponse? sous la réponse que vous jugez être la meilleure.
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