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I paid my bill but can't use my services - why is that?

On the 19th I paid my monthly bill. Everything was working correctly. Now, I'm unable to call or text but I can use data.

When I try to make a call I'm redirected to Videotrons 611 number.

Is this normal? When will it be resolved?



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Hi, did you check your account portal? Just to make sure that you have the right plan.


You mention that you cannot call or text. What about calling and texting to your phone from another phone? What happens?


The issue will not be resolved on it's own. For more explanation, you may have to contact Fizz support.


You can send a message by facebook


Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Here is working, probably you should contact the support. It is not normal.

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hi shyden, FYI Fizz splitted their forum in two; one in english and one in french. You asked your question in french, maybe that's why you didn't get many answers. Mike covers both side, and I do too from time to time.Mike's answer will help you resolving your problem as Fizz support can help you more on that issue.