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My phone doesn't work

I can't make phone calls

Mike
Mike

Mike

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Niveau
0
1 / 100
point

Be sure your device is Fizz
Compatible ( Videotron).
 
You need to have theses frequencies on your phone :

Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies

Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band 4)

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Mike
Mike

Mike

User level
Niveau
4
5000 / 5000
points

We are normal users, can you please elaborate more.
When did you subscribe?
Was working before?
etc

Fizzy
Fizzy

Fizzy

User level
Niveau
4
5000 / 5000
points

Is this issue resolved yet? Did you contact Fizz support or did you resolve it on your own?

Which plan are you on? When did you activate? Have you check your plan status on your Fizz account?