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Capital One shortcode?

Cant receive shortcode from Capital One,wich mean that I cant confirm my identity and cant have access to my credit card.That's a big issue

Mikael Guitard
Mikael Guitard

Mikael Guitard

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Known issue : https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues

 

"Most of the 2-factor authentications which are common have been deployed and ready to use. We are aware that there might be some we are still missing, we are still working with the aggregator companies to enable the remaining companies that are missing."

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Mike
Mike

Mike

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It Is suppose to be fixed, but it is a problem

I fail to see what Capital One shortcode has to do with the Fizz help forum ? Are you trying to pay your bill but are having trouble with your credit card ?
As a temporary solution, you can always add some funds to your wallet on your profile.
Good luck !

Mikael Guitard
Mikael Guitard

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To clarify: I cant receive shortcode sms from Capital One because of fizz issue with 2FA and shortcode numbers.

MT
MT

MT

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It's a known issue. I have reported this specific issue with Capitol One a couple of months ago

__________
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__________

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Just by curiosity, what is SwiftID and does this solution work in Canada or only in USA? https://www.capitalone.com/applications/identity-protecti...

FYI: I searched for “Capitol One 2FA” in Google and got this result. I'm just curious. Never heard about that.

irene
irene

irene

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@gato switft if a remember correctly is a code to transfer the money internationally

irene
irene

irene

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I was wrong :(

Vincent Mercier
Vincent Mercier

Vincent Mercier

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I'm having the same issue, and I am disappointed with Fizz... I'm actively looking for deals elsewhere now :/ this is one of those things we take for granted nowadays...

Mike
Mike

Mike

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@vicent, @Mikael I understand your point and you are correct. At the moment is probably the most annoying bug that fizz must resolve. And if you really need this option your decision is the right one.
However, in the meantime, I would like to ask you something, can you please open a ticket with fizz in order to put some pressure on them.
Go to your account -> My Profile -> Contact Forms
this will help the others.