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Bill cycle is invalid, why ?

Hi,
Trying to modify my plan. However, when I clicked on change plan, a red message appears saying that the bill cycle is invalid. Do you know why ? do you know then how to modify my plan ?
Thank you !

Marilou
Marilou

Marilou

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Hi Marilou,

I just logged a ticket for this issue you're having.

Once we have an update, we'll notify you via email.

Have a good one!
Luciana

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frederick
frederick

frederick

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you can change your plan anytime but it will be operational at your next period so the next month

hadrien
hadrien

hadrien

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Same problem with me.
Frederick, when this red message appears, I am not even able to change anything on my plan. It got me back directly to the home page of my account.