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No data all weekend!
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Dominic V. #863
Messages 15 ✭✭
dans Mobilité
The network was down for pretty much all of Friday. I was able to use data, but calls and texting were not possible. As of Saturday morning I can call and text again, but since that time, I've had no data. It's especially frustrating that it insists that I'm connected to 3G (we're paying for LTE), which would *almost* be acceptable if it were true. But that's not actually the case; no apps are communicating with the internet.
Why did it suddenly stop working? Did the fix for the downed phone network involve destroying the internet access? Will I start receiving the service that I'm paying for again, or will I be getting my money back? At a certain point, collecting payment and not delivering on a service becomes theft.
Why did it suddenly stop working? Did the fix for the downed phone network involve destroying the internet access? Will I start receiving the service that I'm paying for again, or will I be getting my money back? At a certain point, collecting payment and not delivering on a service becomes theft.
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Meilleure réponse
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The fix they did overnight seems to have caused problems for a lot of people's apn settings. The fix for it seems to be to create a new apn setting, reusing the details from the Fizz website, and start using that one. But, you'll only get H+ speeds. LTE is still down for most of us, with no ETA from Fizz as to it returning.5
Réponses
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Complain about your bad experience:
CCTS: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
CRTC: https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=40
OPC: https://www.opc.gouv.qc.ca/en/contact/consumer/#tab25
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