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I do not recommend Fizz to anyone. Why?

After ten days of receiving false hope and being strung along by Fizz, I've had enough.

As some of you may be aware, Fizz "accidently" unsubscribed me on November 30th and then two more times over the next couple of days. I've had no service at all in this time. Not even data. MobileSyrup published two articles about my case, I've been dealing directly with Fizz in Montreal, not the outsourced chat support people, and Fizz knows that I created and run the Fizz reddit page (which has had 58,000+ views in December so far by the way). Even with all that, Fizz has been shoving me to the side and ignoring me. I joked that they were doing this on purpose because I've accumulated so many referrals from Reddit, but now I'm starting to think there might be some truth to that.

I can't think of a single reason why new clients are able to sign up and have their services working immediately, yet it's been 10 days now and Fizz hasn't done anything at all to fix my problem. I've been incredibly patient. I don't think most people would have stuck around as long as I have based on the reactions I've seen about the two recent outages.

Fizz should have never left beta and absolutely never let open the floodgates to all these new clients. It's blatantly obvious they were not ready and still aren't. I haven't seen any improvement since day 1 of beta. In fact I've only seen things get progressively worse. I've come to Fizz's defence in the past and encouraged many people to try it out, but not anymore.

I am now filing a complaint with the CCTS and using this medium to let you all know of the horrendous service (if you can even call it that) that I've been subjected to by Fizz. I do not recommend Fizz to anyone unless you enjoy suffering.

D
D

D

User level
Niveau
3
2108 / 5000
points

This is crazy. I mean you've referred 100 person and helped so many with the subreddit. How can they do nothing to help you?!?

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ReneD
ReneD

ReneD

User level
Niveau
4
5000 / 5000
points

Ho man!! Can't believe what I've just read!

This is not how business should be done.

Get it together and walk the talk Fizz!

Cheers to yo Alexandre B. :))

My sentiments as well. Fizz should never have gone mainstream. At best, they should still be in beta mode. They're terribly understaffed. the network is unreliable. We need to jump hoops to get to support. Just not ready. Hope someone high up sees this and does makes some real changes. They need to just to survive...because the next major outage will probably be the last straw for many users.

Y
Y

Y

User level
Niveau
1
177 / 750
points

To me, it's always about, - you get what you pay for - nothing else, aren't ready to suffer, go big brands..

Y W. I have had PC mobile pay as you go for years now at $100 per year, and only once or twice have I not been able to send or receive a text or get or make a phone call as needed, and each of those times, restarting my phone was all it took to get everything working again. People are signing up for a service, and expecting to get that service reliably is not unreasonable. The Launch FAQ does not mention total network loss or unexpected cancellation of your service that you already paid for as one of their known problems.

Maxime
Maxime

Maxime

User level
Niveau
2
970 / 2000
points

I can not recommend fizz to anyone too

Charles
Charles

Charles

User level
Niveau
1
213 / 750
points

Here are the links for others who want to complain :

CCTS (https://www.ccts-cprst.ca/for-consumers/complaints/compla...)
CRTC (https://applications.crtc.gc.ca/question/eng/public-inqui...)

Takes a few minutes each.

If they're that concerned about referral codes, they should have put a cap on it. Or limit it to $25 per billing cycle, that way I'd have to stick around 100 months for me to use them all up (which I would be fine with)!