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Can't send or receive picture via MMS on my girlfriend's phone (it works on mine)

My girlfriend's phone has never been able to send or receive pictures via MMS. I googled a lot and found the APN settings. I tried multiple reboots, airplaine and all other other suggestions. No success.. She's about to leave Fizz...

Only difference between her and me is the phone. I have a Galaxy S8 and she has a Nexus 6.

Fizz APN settings are:
.
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

Jonathan
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Jonathan

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Charles
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Charles

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Jonathan
Jonathan

Jonathan

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I forgot to mention I also did this. Thanks for the recommendation :)

Some users have reported they had to delete the default APN profile settings and create a brand new on from scratch.

Then powerboot the phone.

Also, try it with WiFi connected to internet to see if it's working, just to make sure it's not Fizz network related only.

Cheers :))

Jonathan
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I tried with and without wifi.. After reboot and after airplaine mode.. I'm next on queue with Fizz support to try to sort it out..

Jonathan
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Jonathan

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Update : I did chat with Fizz support. They have no clue.. It went to another team.. I also pointed out I reffered my girlfriend and it doesn't show anywhere.. If they can't AT LEAST give us the referral bonus, we're out of here.

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