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Number porting fail
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Fizz notification says the porting was not successful based on incorrect IMEI number.
When retrying to enter the correct IMEI and the account number I'm porting to Fizz from, the system says that info is already in and cannot be added again.
When contacting support, I get email replies from Fizz support but they come from a no-reply mailbox.
Please assist.
When retrying to enter the correct IMEI and the account number I'm porting to Fizz from, the system says that info is already in and cannot be added again.
When contacting support, I get email replies from Fizz support but they come from a no-reply mailbox.
Please assist.
12
Meilleure réponse
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In your Account > My profile
Chose Contact forms
You'll find the Schedule a meeting with customer support for help in transferring your phone number
Good luck !
7
Réponses
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In the procedure to transfer your number, you were prompt to either enter your account number from the old provider or your IMEI. Maybe your number transfered with your account number instead of the IMEI? Were you able to finish the procedure (choose your plan) ?
Did you try to put your sim card in your phone to see if it was activated?
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Choose the Contact Forms. The follow up option did not work for me. I had to open a new call to follow up.6
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Still unresolved, none of your suggestions worked because Fizz uses a no-reply email and never calls their customers. How are you supposed to get in touch with someone at Fizz?2
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