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i order my sim card on 30 Nov. 2018, i did not receive it yet ( today is 3 dec. 2018), when can i receive it?

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The SIM card should arrive in 2 business days (unless you chose express 2-hour shipping). Since you ordered Friday, and today is Monday, you should in theory have received it by the end of the day tomorrow.
You can also check the status of your order here : https://zone.fizz.ca/dce/customer-ui-prod/#/account/order

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Hi,

This is a normal delay. Since it was ORDERED on Nov 30'th (Friday), it was probably SHIPPED the following business day (today). It should arrive this week.