Question en attente de réponse

I can't transfer my number from Fizz to Koodo.

This is the error message "Invalid Account Number format of Service Provider Videotron Ltd(328F); Required Format=12 digit number". I need help porting the number out.

Apurba
Apurba

Apurba

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Réponses

"Account Number" and "12 digit number" ? I don't think it's asking for your phone number. Anyway, the problem is on Koodo's side, so you should try to ask them.

Thomas
Thomas

Thomas

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Videotron's account numbers are usually 12-digits codes. Fizz's account IDs only have 8 digits (you can find it in the "Manage plan" tab).

Felix
Felix

Felix

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I managed to do it using my IMEI (well one of them since I have a OnePlus with 3 sim card slot) by talking to someone from another department at koodo.