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International Calls, how they work? Paid for a plan with 500min but in my account says that is only 100min.

I purchased a plan with the additional option to have International calls, in this case to Colombia. When I was buying the plan it said that I would have 500min for 5$, but now in my account shows that I only have 100min. How is that?

Jessica
Jessica

Jessica

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Hey Jessica,

Welcome to Fizz, and thank you for sharing this information with us, it's greatly appreciated. We are looking into this issue and will get back to you with more details.

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Jessica
Jessica

Jessica

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Hello, thanks for answering, but until now I'm still waiting for a solution. And I also now have troubles trying to make an international call since every time that I tried to call to Colombia, I get a message that saying that my plan doesn't not have that option, but I already activated the International Calls in my account.. So I paid for and addon that I cannot use.