Question en attente de réponse

The phone and text sevices don't work in my house

The phone and text services don't work in my house, other networks do (Videotron, Bell, Koodoo etc...). I think the internet actually works. I want to be a client, but how can I stay one if I can't make or recieve calls or send / recieve texts? It's been more then a month already without a phone. I tried the APNs ect. Also, I've been trying to use the chat option on this site for weeks, and I can never find where to open it, and there is no support email address. What should I do now?



User level
2 / 100


You can submit a support request via Facebook Messenger or by logging into your account, clicking on "My profile" then "Contact forms" (submit a complaint). Don't expect an instant response though, it will take several hours to hear back. I had the same problem you had twice. After I reported it the first time, it took a week for them to fix it. The second time it took 11 days. Good luck.